We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Carevion Mobility LLC ("Carevion", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our transportation services, visit our website, or contact us in any way.
As a Non-Emergency Medical Transportation (NEMT) provider, we handle sensitive personal and medical information and are committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state privacy laws, and industry best practices for data security.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.
We collect several types of information to provide and improve our services to you. The categories of information we may collect include:
We only collect information that is necessary to provide our transportation services or required by law. You may decline to provide certain information, but this may limit our ability to serve you effectively.
We use the information we collect for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Scheduling and dispatching rides | Name, address, trip details, mobility needs | Contract performance |
| Processing insurance / Medicaid billing | Insurance ID, member information, trip records | Legal obligation |
| Driver assignment and safety coordination | Passenger needs, location, medical equipment | Legitimate interest |
| Communicating booking confirmations | Phone number, email address | Contract performance |
| Improving our services | Anonymized trip and feedback data | Legitimate interest |
| Complying with legal requirements | All relevant information | Legal obligation |
| Fraud prevention and safety | Identity and transaction information | Legitimate interest |
| Customer support and dispute resolution | Communication records, trip history | Legitimate interest |
We do not use your information for automated decision-making that significantly affects you without human review, and we do not use your personal information for advertising or marketing to third parties.
We do not sell your personal information. We may share your information only in the following limited circumstances:
We may share information with trusted third-party service providers who assist us in operating our business, including dispatch systems, billing processors, and scheduling software. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
To process claims and verify coverage, we share necessary information with Medicaid managed care organizations, Medicare plans, and private insurance providers as required for billing and authorization purposes.
With your consent or as permitted by HIPAA, we may share relevant information with your treating healthcare providers to coordinate your transportation with your care plan.
We may disclose your information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Carevion, our passengers, or others.
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your continued use of services will be subject to the successor's privacy policy.
We will never sell, rent, trade, or share your personal or medical information with data brokers, advertisers, marketing companies, or any third party for commercial purposes unrelated to providing your transportation services.
As a Non-Emergency Medical Transportation provider, Carevion is subject to the Health Insurance Portability and Accountability Act (HIPAA) and treats health-related information as Protected Health Information (PHI).
As required by HIPAA, we provide a Notice of Privacy Practices (NPP) to all patients receiving services that may involve PHI. The NPP describes your rights regarding your health information and our privacy practices in detail. You may request a copy at any time by contacting us.
In the unlikely event of a data breach involving unsecured PHI, we will notify affected individuals and the U.S. Department of Health and Human Services (HHS) in accordance with HIPAA's Breach Notification Rule — within 60 days of discovery, or sooner if required.
For HIPAA-related questions or to exercise your rights regarding your Protected Health Information, contact our Privacy Officer at support@carevionmobility.com or +1 (469) 345-4811.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our general retention guidelines are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Trip and service records | 7 years | Medicaid / insurance audit requirements |
| Medical / PHI records | 6 years (minimum) | HIPAA requirements |
| Billing and payment records | 7 years | Tax and accounting obligations |
| Communication records | 3 years | Dispute resolution and compliance |
| Website analytics data | 24 months | Service improvement |
| Marketing consent records | Until consent withdrawn | Legal compliance |
When your information is no longer needed, we securely destroy or anonymize it in accordance with applicable legal requirements and our internal data disposal procedures.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to legal retention requirements.
Receive your data in a portable, machine-readable format.
Object to certain processing of your data based on legitimate interests.
Access, restrict, and request amendments to your Protected Health Information.
To exercise any of these rights, please contact us at support@carevionmobility.com or call +1 (469) 345-4811. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze how our site is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function correctly (forms, navigation) | Session |
| Analytics Cookies | Help us understand how visitors use our site (anonymized) | Up to 24 months |
| Preference Cookies | Remember your settings and preferences | Up to 12 months |
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising or tracking across third-party sites.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through our website. We encourage you to review this policy periodically.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.